© Speak to the client in a polite and friendly manner.
© Maintain client privacy at all times.
© Take the client's outdoor clothes or show her/him where to hang them.
© Show the client the treatment area and shower room.
© Ask the client to undress and give her/him a robe or towel to wear.
© Ask the client to remove all jewellery and place it in a bag for safe keeping.
© Instruct the client how to use the shower.
© Bring the client back to the treatment area.
© Carry out a client consultation and discuss the treatment. As previously explained, the first consultation will be the longest but a short consultation should take place before every treatment. This will establish if there have been any changes and will provide feedback and results of the last treatment.
© Explain fully and ask if the client has any queries. Allow time for the client to discuss problems and ask questions, and answer these fully.
© If the client has long hair, ask her/him to tie it up, or provide a protective cover.
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