The Dartmouth Institute for Health Policy and Clinical Practice, Dartmouth Medical School, Lebanon, New Hampshire, U.S.A.
We are not hosts in our organizations so much as we are guests in our patients' lives.
Don Berwick, 1999 (1)
Every system is perfectly designed to get the results it gets.
Paul Batalden, 1996 (2)
Integration is the key to quality: integrating systems and spirit, methods and motivation, and professional excellence with consumer service. Without integration, we do not use our resources to the best effect. We get technique without heart, and systems without soul, which do not heal or enable people a safe growth. Public health care can develop technical and human quality to give safe and soulful service.
John Ovretveit, 1999 (3)
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